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Roger, Digital Assistant You have questions. Roger has answers.

Meet Roger.Hi! I'm Roger.

Roger is COPFCU’s new AI (artificial intelligence) powered digital assistant. Roger is available 24×7 to help you find fast answers to your questions.

What can Roger help you with?

  • How to open an account
  • How to register for online banking
  • Finding your nearest ATM or branch
  • Hours of operation
  • How to turn your debit or credit card on/off if lost or stolen
  • Setting travel notices for your cards
  • Finding your routing number
  • Registering for digital wallets (Apple Pay, Samsung Pay and Google Pay)

Will Roger be able to do more in the future?

Yes. Roger will build his knowledge and expertise with every question and interaction from members — just like any new employee would. So every time you ask Roger a question, you help make him better.

Benefits and Advantages of Using Roger

At COPFCU, we are always seeking new ways to improve our service to you. By leveraging new innovations, we can answer your questions and deliver service to you 24×7 at your convenience. Roger offers the fastest, most efficient way to get answers from us without having to call or visit a branch.

To learn more about Roger, view these FAQs. We invite you to start a chat with Roger today. He can’t wait to help you.

FAQs – Frequently Asked QuestionsHi! I'm Roger.

Why is COPFCU using Roger?

COPFCU aims to assist you in the quickest and most efficient manner. Roger will be able to provide support for general questions 24×7.

How accurate is Roger?

Roger is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve your needs.

Are my interactions with Roger secure?

Interactions with Roger are secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.

Is Roger available during business hours?

Roger is available at your convenience 24×7.

Is there a fee to use Roger?

Roger is a complimentary digital assistant offered by COPFCU to enhance your experience.

What languages does Roger respond to?

Roger is only able to understand and respond in English.

What are the best supported browsers and operating system to use Roger?

Roger is supported in the following operating systems and browsers:

Operating System

Windows 7 build 7601 and higher

Mac OSX 10.12 (Sierra) and higher

 

Browser

Chrome 68 and higher

Safari 12 and higher

Firefox 62 and higher

Edge 15.15063 and higher

 

Will Roger be able to answer and respond to more inquiries in the future?

Yes, Roger will have additional capabilities in the coming months are well as a dedicated team that will look at opportunities to improve and enhance Roger’s features.

Will Roger be available in other channels other than the website?

We hope to utilize Roger in different channels in the near future.

Can Roger help me open a new membership?

Yes! Roger can direct you to the online membership application to become a COPFCU member.

What information do I have to give in order to use Roger?

Depending on your request, Roger may ask for additional information to best answer your questions.

Can Roger answer my loan application questions?

Roger can direct you to the department that your application is associated with, but cannot provide you with a status update at this time.

Can Roger put me in touch with an actual member service representative if my question can’t be answered?

Yes, if Roger cannot answer your question, you will be given the option to call or chat with a member service representative.

Can Roger perform the following account functions:  reviewing account balances and transaction history, making online payments, and performing account transfers?

At this time, Roger cannot perform these functions although we hope to add this functionality in the future.

Do you keep a record of my conversations with Roger?

No, Roger does not keep a record of conversations with members.