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Coronavirus Planning & Precautions

March 24, 2020

To further help you during this COVID-19 Coronavirus event, we are temporarily suspending the NSF, Courtesy Pay and Cashier’s Check fees effective immediately. For your reference, below is a list of all fees waived at this time.

  • Courtesy Pay Fee – $27
  • NSF Fee – $27
  • Cashier’s Check Fee – $5
  • Foreign ATM Withdrawal Fee – $1.50
  • Automated Transfer Fee – $5
  • Reg D Excessive Withdrawal Fee – $3

In addition, we will waive Loan Late Payment Fees on a case by case basis. If you receive a loan late payment fee and are experiencing a hardship, please call us at 513.381.2677 or toll-free at 1.800.810.0221.

We hope you and your families remain safe and healthy.

 


March 22, 2020

Dear Members,

Today, Governor Dewine mandated a Stay at Home Order for the state of Ohio starting Monday, March 23rd at 11:59 pm. As part of the order, only essential businesses will remain open to the public. We want to assure you that as an essential business, COPFCU will remain open throughout this order to serve you.

Queensgate & Northwest Branches Open

As we communicated last week, our Queensgate and Northwest Branches are open for their normal business hours with service available through the drive-thru lanes only. Drive-thru transactions have been expanded so that we can meet your needs at these locations. Our Blue Ash branch will be closed temporarily until further notice.

Fees Waived

To help you during this event, we have waived the following fees temporarily until further notice:

  • Foreign ATM Fees – You can now perform unlimited free ATM transactions at these surcharge-free ATMs.
  • Regulation D Excessive Withdrawal Fee (for Savings & Money Market Account withdrawals)
  • Automated Transfer Fee for overdraft protection

 Self-Service Options

If you haven’t already done so, we strongly recommend that you begin to use our self-service options, most of which are available 24×7 from the safety of your home or workplace. We hope and pray that the COVID-19 Coronavirus event will last only a few weeks. Our self-service options equip you to access your accounts, deposit cash and checks, pay bills, transfer funds and withdraw cash for as long as the pandemic continues. Explore our self-service options now.

We’re Ready to Take Your Calls

If you need assistance or help getting started with any of our self-service options, don’t hesitate to call us during our normal business hours at 513.381.2677 or toll-free at 1.800.810.0221. Our employees are ready to help you in any way they can.

Lastly, thank you for your patience and cooperation in helping reduce the spread of the COVID-19 Coronavirus. We are taking these actions to protect you, our employees and our communities. While these actions may be inconvenient, we feel they are the prudent course of action and will benefit us all.

Sincerely,

Barbara Harper, President

 


March 19, 2020

Dear Members,

The COVID-19 Coronavirus is an unprecedented event in COPFCU’s 85 years of operation. Our highest priorities continue to be the safety and well-being of our members, employees and the communities that we serve while continuing to serve you during this event. We are here for you and will remain here for you throughout this event. To ensure that we can continue serving you, we will be making the following changes to our operations effective Saturday, March 21st.

  • The Blue Ash Branch will be closed temporarily until further notice.
  • The Queensgate and Northwest Branches will remain open; however service will be available in the drive-thru only and we will stagger the staff that work at each location to minimize the risk of infection to our employees. Drive-thru transactions will be expanded so that we can meet your needs at these locations. We ask for your patience as your wait time may be longer due to limited staff.

Self-Service Options

When possible, we encourage you to use our self-service options that are available 24×7. These options will allow you to view your account balances, pay bills, transfer funds, make loan payments and perform deposits. If you are not currently using the services below or have forgotten your login credentials, please call us at (513) 381-2677 or toll-free at 1 (800) 810-0221.

If you need to withdraw cash, please use one of our Free ATMs to do so. Free ATM transactions are available at more than 39,000 locations nationwide. For a limited time, we are waiving our $1.50 ATM fee, allowing you to use PNC ATMs for unlimited withdrawals free of charge. If you need an ATM/Debit card, please call us at (513) 381-2677 or toll-free at 1 (800) 810-0221 and we will order one for you.

If you need to deposit checks, please use the mobile check deposit feature inside the COPFCU mobile app. This is the fastest way to make your check deposit. The app is available in the App Store and Google Play For a limited time, we are increasing the daily deposit limit to $5,000 to serve you better during this event. You may also mail your checks to our Queensgate Main Office at 959 W. 8th Street, Cincinnati, OH 45203.

Deposit ATMs and Night Deposit Boxes – You may deposit cash and checks at any ATM that accepts deposit or by placing your deposit in the night deposit boxes at our Queensgate and Northwest Branches.

 If you need to apply for a loan, please apply online or call us. Our Loan Officers will process your loan quickly. With our e-sign option, you can sign your loan documents electronically from your home.

 If you need to open an account, please call us at (513) 381-2677 or toll-free at 1 (800) 810-0221. We will gather all of your information over the phone and send your account opening documents to be e-signed by you.

Hardship Assistance

If you experience a financial setback due to the Coronavirus COVID-19 event and need an emergency loan or are unable to make your COPFCU loan payment, please complete the Hardship Assistance Application and return it to the Queensgate or Northwest Branch. We have programs in place to defer loan payments and provide emergency assistance loans.

As always, thank you for being a member of COPFCU. We also thank you for doing your part to keep yourself and others healthy, and for understanding these changes. We are working hard to balance the safety and health of our employees, members and communities while continuing to provide access to your accounts and money.

 


March 10, 2020

As concerns continue to grow about the spread of the Coronavirus (COVID-19), COPFCU is taking steps to avoid potential service disruptions to you in the event that a widespread response is required. Our foremost priority is the safety and well-being of our members, our employees and the communities that we serve.  We will continue to monitor developments on the virus and will implement operational contingency plans, if needed, to ensure that you can continue to access and manage your accounts.

As a precautionary measure, we recommend that you become familiar with and utilize our self-serve banking options if you wish to avoid visiting a COPFCU branch.

In addition, the Mobile Wallets we offer — Apple Pay, Samsung Pay and Google Pay – allow you to purchase items without touching the pay terminal at any retailer that accepts Apple Pay, Samsung Pay and Google Pay.

At COPFCU, we are hoping for the best, but we are also taking action to ensure that our service to you continues uninterrupted throughout the Coronavirus event. If you need assistance or have any questions regarding the self-service delivery channels above, please contact us at (513) 381-2677 or toll-free at 1 (800) 810-0221.

Coronavirus COVID-19 Resources

We’ve compiled resources to assist you in navigating the COVID-19 Coronavirus event.

COPFCU Hardship Assistance Program

COPFCU has a Hardship Assistance Program available to assist members affected by unexpected life events, including the COVID-19 Coronavirus. If you are experiencing a hardship, please complete the Hardship Assistance Request and attach documented proof of your hardship. A COPFCU Representative will contact you to discuss all options available.

Centers for Disease Control (CDC)

Coronavirus & Unemployment Resources

Ohio, Kentucky and Indiana have all approved Unemployment Insurance benefits for job loss, layoff or reduction in hours as a result of the COVID-19 Coronavirus.

IRS: Tax Filing and Payments Due on July 15, 2020

The IRS has extended the tax filing and payments due deadline to July 15, 2020 as a result of the COVID-19 Coronavirus. Visit IRS Coronavirus Tax Relief for more information.

Small Business Administration (SBA)

 

Self-Service Options

With a “Stay at Home” order issued for all residents of Ohio, we strongly recommend that you begin to use our self-service options, most of which are available 24×7 from the safety of your home or workplace. We hope and pray that the COVID-19 Coronavirus event will last only a few weeks. Our self-service options equip you to access your accounts, deposit cash and checks, pay bills, transfer funds, make loan payments and withdraw cash for as long as the pandemic continues. If you are not currently using the services below or have forgotten your login credentials, please call us at (513) 381-2677 or toll-free at 1 (800) 810-0221.

If you need to withdraw cash, please use one of our Free ATMs to do so. Free ATM transactions are available at more than 39,000 locations nationwide. For a limited time, we are waiving our $1.50 ATM fee, allowing you to use PNC ATMs for unlimited withdrawals free of charge. If you need an ATM/Debit card, please call us at (513) 381-2677 or toll-free at 1 (800) 810-0221 and we will order one for you.

If you need to deposit checks, please use the mobile check deposit feature inside the COPFCU mobile app. This is the fastest way to make your check deposit. The app is available in the App Store and Google Play For a limited time, we are increasing the daily deposit limit to $5,000 to serve you better during this event. You may also mail your checks to our Queensgate Main Office at 959 W. 8th Street, Cincinnati, OH 45203.

Deposit ATMs and Night Deposit Boxes – You may deposit cash and checks at any ATM that accepts deposit or by placing your deposit in the night deposit boxes at our Queensgate and Northwest Branches.

If you need to apply for a loan, please apply online or call us. Our Loan Officers will process your loan quickly. With our e-sign option, you can sign your loan documents electronically from your home.

If you need to open an account, please call us at (513) 381-2677 or toll-free at 1 (800) 810-0221. We will gather all of your information over the phone and send your account opening documents to be e-signed by you.

As always, thank you for being a member of COPFCU. We also thank you for doing your part to keep yourself and others healthy, and for understanding these changes. We are working hard to balance the safety and health of our employees, members and communities while continuing to provide access to your accounts and money.

Unfortunately, as the COVID-19 Coronavirus pandemic has spread, fraudsters have begun trying to take advantage of this situation. To help you safeguard yourself against these scams, we’ve compiled a list of articles to help you spot a Coronavirus Scam.

Don’t Let Thieves Snatch Your COVID-19 Stimulus Money – Dave Yost, Ohio Attorney General

Federal Agencies, Police, Warn People Not to Fall for Coronavirus Test Kit Scams – Cincinnati.com

FBI Sees Rise in Fraud Schemes Related to the Coronavirus Pandemic – FBI

AG Yost Warns of Outbreak of Scams Related to Coronavirus – Dave Yost, Ohio Attorney General