If you need more in-depth information, view our Mobile Banking Help. For Technical Support, contact our Mobile Banking Support Center toll-free at 1-855-603-4250.

What is mobile banking?
Mobile Banking is a service to access your credit union account information on your mobile phone or other mobile device.

What types of mobile banking are available?
- iPhone App
- Android App
- Mobile Web Banking
- Mobile Text Banking

Is there a cost to use mobile banking?
No, COPFCU does not charge a fee to access mobile banking. Standard text messaging fees may apply through your cell phone carrier for members using text banking.

Which wireless carriers are supported?
We support all the popular US wireless phone carriers including AT&T, Sprint, T-Mobile and Verizon. For Cincinnati Bell, select AT&T when you enroll. Otherwise, if your carrier is not listed when you enroll, select ‘Other’ and try the Mobile Web option. We also encourage you to check back later as new carriers are added over time.

How do I enroll in mobile banking?
Visit www.copfcu.com and simply log into your COPFCU Online Banking account. Click on Mobile Banking in the left-hand menu. Follow the prompts to enroll and select the appropriate mobile banking system (App, mobile web or mobile text). After completing this process, you will be sent a text message with an activation code.

How long should it take to receive the text message that I’ll use to enroll my mobile device?
Typically, you should receive the text message within a few minutes of enrolling your device. However, there could be cases when network traffic is heavy. If you have not received a message within 30 minutes, please retry visiting the site.

I'm not enrolled in Online Banking. Can I still access Mobile Banking?
No, you must first enroll in Online Banking to enroll in Mobile Banking.

I'm enrolled in Online Banking. Can I use my Online Banking login credentials for Mobile Banking?
No, our new Mobile Banking systems require that you complete the mobile registration process and create new login credentials specifically for Mobile Banking.

How secure is mobile banking?
Mobile banking uses the latest and most advanced security features available. Using mobile banking is as secure as using Online Banking at home through a secure connection. All information transferred to your mobile banking over-the-air is encrypted with 128-bit technology, making it extremely secure.

If my phone is lost or stolen, is my information safe?
Yes, your information is safe. Financial information and login details are never stored on your mobile phone when you use mobile banking. We suggest that you also take advantage of security features on your phone by enabling a password.

How can I get assistance if I have questions or problems with mobile banking?
For Technical Support, contact our Mobile Banking Support Center toll-free at 1-855-603-4250.

Is a wireless network connection required?
Yes, the application relies on the information from our credit union systems. None of your financial information is stored on your handset when using the application; therefore, you must have a network signal available when using the application. All information transferred to your mobile banking over-the-air is encrypted with 128-bit technology, making it extremely secure.

What if I have a question about my mobile data plan with a cell phone carrier?
If you have questions about network coverage or data plan information, contact your cell phone service provider.

What if I have questions about information on one of my enrolled accounts?
If you have questions about account information, contact COPFCU at (513) 381-2677 or (800) 810-0221.

For Mobile Web, do I have to type the hyperlink address every time I want to access mobile banking?
No, most phones allow you to save bookmarks, so you do not have to type the address each time. Instructions for saving bookmarks should be provided in the manual that came with your mobile phone.

What happens if I forget my password?
You can reset your password by logging into your Online Banking account and clicking on Mobile Banking.

What happens if I get locked out of mobile banking?
You can unlock your device by logging into your Online Banking account and clicking on Mobile Banking.

What does it mean if I get a “Bad HTTP Status” or “Cannot connect to service” error when accessing the internet on my phone?
These and similarly worded errors will be seen when your phone is having difficulty connecting to the Internet. This cause could be a problem your service provider is having or it could be low signal strength. The exact wording of the error messages will differ slightly between telephone manufacturers and service providers, and they may be accompanied by an error code. If you get the error persistently, you should contact your wireless service provider.

I just changed my phone model, phone carrier and/or phone number. What should I do?
Log into your Online Banking account and click on Mobile Banking. You will be able to update your information by clicking on New Device and following the directions. Then select your old mobile banking profile and click Delete Device and follow the directions. When you have successfully completed these steps, your old mobile banking profile will be disabled and will not be available in the future.

Text Banking Commands

FUNCTION COMMAND DESCRIPTION
BalanceBSummary of available balances for all accounts
HistoryHSummary of recent transactions per account
CommandCList of available Text Banking commands
HelpHEHelp content for Text Banking
LoginLReceive a URL for the Cincinnati Police FCU Mobile Browser website
StopSDe-activate all Cincinnati Police FCU text services

NOTE: You can check for additional available commands by activating your phone and sending C to 46379.

If you need more in-depth information, view our Mobile Banking Help. For Technical Support,
contact our Mobile Banking Support Center toll-free at 1-855-603-4250.