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Get To Know Our Member Support Team

May 4, 2022 | Updates and Alerts. Share this article: ShareGet To Know Our Member Support Team on Facebook Share Get To Know Our Member Support Team on Twitter

Member Support Center Team

Meet Our Member Support Team

On Tuesday, April 7th, the COPFCU Member Support Center (MSC) was opened to provide faster, more efficient phone service to you. Please take a moment to meet our friendly team members who are answering your calls.

 


Mary Lue - MSC

How long have you worked at COPFCU? 
I have been at COPFCU for 5 months, but have over 30 years in the Credit Union industry.

What is your favorite food?
Taco Salad

What is your favorite vacation spot and why?
Norris Lake. I grew up going to Norris Lake as a kid for vacations and have loved going there ever since. It’s a very relaxing place to spend time with family and friends.

Who is your favorite Cincinnati sports team?
Bengals

What’s your super power?
If I have to say I have one…the power of putting myself in someone else’s shoes, to be able to relate to the situation.

Why are you excited to be part of the MSC?
I’m excited to be a part of this new approach to providing streamlined member service to our membership. Superior service has always been my top priority and I believe the new Member Service Center headquartered at the Queensgate Office allows us to quickly respond to our members’ needs.

 

Jean - MSC

How long have you worked at COPFCU?
19 years

What is your favorite food?
Pepperoni and Mushroom Pizza from Dewey’s.

What is your favorite vacation spot and why?
Mountains and the beach because I love creation.

Who is your favorite Cincinnati sports team?
Reds

What’s your super power?
My Emotional Intelligence (EQ)

Why are you excited to be part of the MSC?
I love interaction with members and talking with them and getting to know them.

 

Michael - MSC

How long have you worked at COPFCU? 
3 years in November.

What is your favorite food?
Chicken Alfredo

What is your favorite vacation spot and why?
I really enjoy Tennessee, because it’s a nice getaway place. I also enjoy spending time with my family in the cabins.

Who is your favorite Cincinnati sports team?
I have been a die-hard Cincinnati Bengals fan since I was 5 years old.

What’s your super power?
Making people’s day.

Why are you excited to be part of the MSC?
I love being able to provide quality and consistent service for our members.

 

Heather - MSC

How long have you worked at COPFCU? 
I have been employed with COPFCU for a little over 2 years.

What is your favorite food?
My favorite food is probably chicken curry but I also won’t say no to sweets!

What is your favorite vacation spot and why?
Gatlinburg, Tennessee. I love going there and spending time with my friends and family.

Who is your favorite Cincinnati sports team?
Cincinnati Bengals

What’s your super power?
I would say my super power is being a great Aunt. I’m always there for them and I spoil my nieces and nephews!

Why are you excited to be part of the MSC?
I’m excited to be part of the MSC because I get to assist members with resolving issues they may be having or just assisting with every day needs.