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**Branch Access Changes Effective 12/2/2020**

December 2, 2020 | Our Members. Share this article: Share**Branch Access Changes Effective 12/2/2020** on Facebook Share **Branch Access Changes Effective 12/2/2020** on Twitter

Dear Members,

We have received word that one of our team members has tested positive for COVID-19. The team member is currently at home in quarantine. They most recently worked at our Queensgate Branch. In the next 24 hours, we will be reaching out to any members who were helped by this team member in the past few days.

Out of an abundance of caution and to prevent our team members from covering at different locations, effective immediately we will be changing our operations as follows until further notice.

  • The Queensgate Branch lobby is closed. Service will be available in the drive-thru only.
  • The Blue Ash Branch will remain open during the week, but will be closed on Saturdays.
  • The Northwest Branch lobby will be open during the week, but the lobby will be closed on Saturdays. Saturday service will be through the drive-thru only.

We feel that this is the prudent course of action as the number of COVID-19 cases has increased significantly in Hamilton County and as the virus affects our team members. Our highest priority is your safety, the safety of our staff and the communities we serve. We are taking these precautions to ensure that our team members remain healthy so that we can continue to serve you for as long as the pandemic lasts.

We also recommend that you use our self-service banking options which allow you to transact business without visiting a COPFCU branch.

In addition, the Mobile Wallets we offer — Apple PaySamsung Pay and Google Pay – allow you to purchase items without touching the pay terminal at any retailer that accepts Apple Pay, Samsung Pay and Google Pay.

As always, if you need assistance or have any questions regarding the self-service delivery channels above, please contact us at (513) 381-2677 or toll-free at 1 (800) 810-0221. We welcome your call and are happy to help you.