What is Popmoney?
Popmoney is an innovative personal payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. And you don't need a new account to send or receive money. Just use your current bank/financial institution account.

How does Popmoney work?
Popmoney allows you to send money to friends, family or anyone at all.

Sending Money
  • To send money, log in to your COPFCU online banking account and look for Popmoney under the Bills tab.
  • Send money to anyone using their email address or account information.
  • You will be notified when the transaction is completed.

Receiving Money
  • When someone sends money to you, you will receive an email or text message.
  • If your financial institution offers Popmoney, you can log in to your account and direct the funds there. If your financial institution does not offer Popmoney, you can provide your account information at Popmoney.com, and your money will be sent to that account.
  • If you do not provide your account information, the payment will be automatically returned to the sender's account.
  • Money sent directly to an account will be automatically deposited. No action is required by the recipient.

What can I use Popmoney for?
Popmoney is easy and convenient for you and the people you send money to. Users can simply receive money into their bank account online, saving them a trip to the bank. Use Popmoney to:
  • Send money to your child at college
  • Send a gift to family and friends
  • Pay back friends for a fun outing
  • Pay your babysitter or lawn care service
  • Pay rent to your landlord or roommates

Will my account information be shared with the recipient?
No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient's account information.

What are different ways I can send money to someone?
You can send money to someone using their email address, mobile number or account information.
  • Email address: your contact will receive an email with instructions on how to direct the payment into his or her account.
  • Mobile number: a text message will be sent to the recipient with instructions on how to direct the payment into his or her account. If the recipient does not respond to the payment notification after 3 days, a reminder text message will be sent reminding him/her to act on the payment notification.
  • Account information (routing and account number): money will be directly deposited into your contactís account. You will also have the option to send the contact an email.

When will the recipient receive the funds?
The timing to receive the funds depends on the type of account used to make the payment. The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not used Popmoney or will have to log in and accept the payment.

If you are sending the payment notification through email and your contact wants to collect the funds into an Eligible Transaction Account; s/he must provide his/her Eligible Transaction Account information by 10 PM Pacific Time in order to receive the funds the next business day.

When will the funds be deducted from my account?
If you make a payment before 7:00 p.m. Pacific Time on a business day, the funds will be debited from your account on the same day. You should see the transaction on your financial institution statement the following day.

If you make a payment after 7:00 p.m. Pacific Time or on a non-business day, the funds will be debited from your account on the next business day.

Can I cancel a payment?
Yes. You may cancel a payment any time before or on the send date, until the payment has begun processing. Your contact will be notified if you cancel a payment after a payment notification has been sent.

What are the different ways I can request money from someone?
You can request money from someone using their:
  • Name and Email Address: your contact will receive an email with instructions on how to pay the request
  • Name and Mobile Number: a text message will be sent to the recipient on your behalf with instructions on how to pay the request.

Can I cancel a request?
Yes. A request you make to another person to send you money via Popmoney can be cancelled if the request recipient has not yet initiated the payment.

How secure is Popmoney?
From the moment information is sent to Popmoney to the time it is stored and accessed again, it is encrypted using industry leading software, hardware and algorithms. Security is also utilized at specific points and actions in the product. For example, to help prevent an unauthorized person from fraudulently depositing someone else's payment, one-time passcodes are used. For every initial payment to a new email address or mobile phone number, a one-time passcode is sent to the user. The user must provide that passcode back to Popmoney to verify his "ownership" of that mobile number or email address before he can deposit the payment.

Is Popmoney available outside the United States?
Currently, Popmoney is only available for use between Eligible Transaction Accounts and registered users residing in the United States.

Are there fees associated with sending or receiving money?
If you are using the Popmoney service through COPFCU Online Banking, completed transactions are only $0.50, and picking up money is free. Fees are charged at the time you send the payment.

Do I pay a fee if my request is not paid?
No. A fee will be deducted only if you receive a payment. No fee will be charged if the request is not paid.

Someone sent me money, but entered the wrong email address or mobile number. How do I correct this?
Please ask the sender to go to the Popmoney Activity page to cancel the transaction and re-send it using the correct email address or mobile number. If the transaction cannot be cancelled, please ask the sender to call Popmoney support at (877) 675-6378.

What if I forgot my user name or password?
For questions or issues regarding accessing your Popmoney profile, please contact Popmoney customer care at (877) 675-6378 or via email at support@popmoney.com.

Who can I call if I have additional questions?
Cincinnati Police FCU - during business hours at (513) 381-2677 or (800) 810-0221
Popmoney Customer Service - (877) 675-6378 or via email at support@popmoney.com