CURewards Mall FAQs

CU Rewards Mall
CU Rewards Mall Redemption Levels

Q. What is the CURewards Mall?
A. CURewards Mall is a program that allows you to earn reward points by using your Cincinnati Police FCU Debit Card to purchase items at your favorite brand-name retailers within the CURewards Mall network. Members will be presented relevant offers, based on spending history and preferences, to earn points or discounts with merchants in the Mall network.

Q. How do I earn points through the CURewards Mall?
A. Earning is easy. Every time you use your Cincinnati Police FCU Debit Card at the participating retailers listed on the CURewards Mall website, you'll earn Mall points. Just remember to click on the links in each offer, or use your card when shopping in participating retailers' stores.

Q. Do I earn points by using my HSA Debit Card?
A. No. HSA Debit Card purchases do not earn points in the CURewards Mall.

Q. Do my points expire?
A. No. At this time, points do not expire, but will continue to accumulate.

Q. When will I Receive my Mall Points?
A. Mall points can take up to 30 days to be credited to your account after the date of purchase. If you do not see the Mall points you earned within 30 days, please contact the CU Rewards Mall at 800-637-7728 or Points will be stored on the CURewards Mall tab. Members will not receive emails/mail from a merchant stating how many points they earned.

Q. How do I Find a Participating Retailer?
A. To find a retailer where you can earn Mall points, visit and register.

Q. Do I need to do anything extra when shopping in-store?
A. Nope! Just make sure you use your COPFCU Debit Card when you shop and you'll automatically earn Mall points.

Q. What is the cost to participate?
A. Participating in CURewards Mall is free for members. It's just our way of saying thank you!

Q. How do I know how many points Iíve accumulated?
A. Simply visit and log in. Your total earned points will be displayed. Please note that it may take up to 30 days after the date of purchase for some points to be credited to your account. In addition, you will also receive a quarterly letter that details your total earned points.

Q. How do members stay up to date on newly added offers?
A. Simply visit and log in. Then click on the "New Mall Offers" button to see all the newly-added offers. While on the website you can also sign up to receive emails with special offers.

Q. What if I have other questions?
A. Contact us at 800-637-7728 or